FREQUENTLY ASKED QUESTIONS

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INSCRIPTION / ENGRAVING

What are other people putting on their bricks?

Please visit www.imagineyourrockhallbrick.com for examples of personal messages created by other fans and see your own unique message on our interactive brick creator..

Can I put a personal image or graphic on my brick?

No; additional logos or graphics are not permitted.

Can I use a heart (or other special character) symbol?

No; special letters, fonts or symbols not found on a standard keyboard are not permitted.

Do you allow any lower case letters?

Only for name emphasis…for example, when the 2nd letter is lower case followed by upper case such as McDOUGALL, McFADDEN, etc.

How big are the letters on the brick?

The letter height is a half of an inch.

Do the messages automatically get centered on the brick?

Yes

How many letters fit on a line?

15 spaces per line for both the 4"x8" and the 8"x8" options. A space consists of a letter, number, blank space, or punctuation.

How many lines fit on a 4"x 8"?

You may have from 1-3 lines of text.

How many lines fit on an 8"x 8"?

You may have from 1-6 lines of text on the 8"x8" with no Logo
You may have from 1-4 lines of text on the 8"x8" with a Logo

Can I change my inscription if I change my mind? Is there a fee?

Yes; you will receive a letter confirming your personal message with in 2-4 weeks of your order being processed. You will then have 10 days from the date of the letter to make changes. A $10 change fee may apply depending on changes.

ORDER / PAYMENT

What is the last date I can order?

The "Inner Circle" of bricks in front of the plaza at the Rock and Roll Hall of Fame and Museum are available on a first come, first serve basis and are expected to be installed sometime in the Fall of 2012. A sales cut-off date has not yet been determined for the first installation of the Legacy Brick Program, so don't delay and get in the circle!

For message ideas, check out www.imagineyourrockhallbrick.com.

When does my credit card get charged?

Your card will be charged within two business days following the date your order is placed.

Have you received my order?

If you have not received an order/payment confirmation within 2 business days, please inquire about the status of your order by calling 1-855-ROCK-HALL (762-5425) or send an email to legacybricks@rockhall.org.

When can I expect confirmation of my order?

You will receive an order/payment receipt via email within 2 business days following the date your order was placed. Always check your spam or junk mail folder in case it goes there from a new sender.

Is there a discount for Special Groups?

No; due to limited quantities additional discounts will not be offered.

Can I purchase a gift certificate for a friend?

Yes; gift certificates are available by calling 1-855-ROCK-HALL (762-5425).

Is my purchase tax deductible?

Yes, as follows;
4x8 Brick Only for $145 is 100% tax deductible
4x8 Brick Package for $195 is tax deductible in the amount of $145
8x8 Brick Package for $300 is tax deductible in the amount of $215
8x8 Logo Brick Package for $350 is tax deductible in the amount of $265
Always check with your tax advisor

Is there sales tax?

No

Can I pay by check?

Yes; please make check payable to "Rock Hall Legacy Brick Program"

Where do I mail my check?

Mail to: Rock Hall Legacy Brick Program, P.O. Box 9267, Boise, ID 83707

Where will the proceeds from the bricks go?

Proceeds support the Rock and Roll Hall of Fame and Museum's award-winning education programs, exhibits and public performances.

QUANTITY / LOCATION

How many bricks are available?

Quantities are limited and will sell out for the "Inner Circle" on a first come, first serve basis.

Can I choose where my brick is placed?

No; brick placement will be random.

How will I know where my brick is?

After the bricks have been installed, a locator map will be mailed to you to assist you in locating your brick at the Rock and Roll Hall of Fame & Museum.

When and where are the bricks going to be placed?

Bricks for this phase will be installed in front of the plaza at the Rock and Roll Hall of Fame & Museum.

REPLICAS / DISPLAY CASES

What is the replica made of?

The replica is made of the same material as the brick to be installed at the Rock and Roll Hall of Fame & Museum. Colors may vary slightly.

Can a Replica be shipped to a different address?

Yes, with the exception of P.O. & A.P.O. Box addresses.

How long does it take to get my replica?

Replicas are expected to be engraved and shipped within 8-12 weeks from the date the order was processed.

Can I pay to have my replica expedited?

Yes; please call 1-855-ROCK-HALL (762-5425) for a price quote.

Where is my replica brick?

If you have placed an order more than 12 weeks ago and have not received a shipment tracking notification, please email legacybricks@rockhall.org or call 1-855-ROCK-HALL (762-5425).

Can I order additional Replica Display Cases after I have placed my order?

Yes; please call 1-855-ROCK-HALL (762-5425) to speak with a Customer Service Representative.

Can I order additional Replicas after I have placed my order?

Yes; please call 1-855-ROCK-HALL (762-5425) to speak with a Customer Service Representative or these can be ordered online at www.rockhall.com