FREQUENTLY ASKED QUESTIONS

Please visit http://www.imaginemyLSFanwalk.com which is our interactive virtual brick site where you can type and create your personal inscription on a simulated stadium brick. You can view other inscription examples to assist you with your inscription and to nudge your creativity.

No; only numbers, letters and/or punctuation marks found on a standard keyboard are permitted. No websites, phone numbers, and/or commercialization.

Yes; for last name emphasis only (i.e., McDONALD, DeLONGH, etc.), otherwise all inscriptions will be centered and engraved in UPPERCASE font.

The letter height is a half of an inch.

Yes

15 characters are allowed per line of text for both the 4” x 8” and 8” x 8” brick sizes. A character consists of a letter, number, punctuation mark and blank spaces. Note: Levi's® Stadium is a trademark name and therefore if the name is part of the inscription, the registered ® is required and will take up (1) character of the 15 character limit.

1-3 lines of text will fit on a 4” x 8” brick.

1-6 lines of text will fit on an 8” x 8” brick and 1-4 lines will fit on an 8" x 8" logo brick.

Yes; there is a $10 reprocessing fee to change an inscription as it has to be resubmitted and go through the approval process. Corrections made to an inscription due to an error are not subject to any fees if the corrections are made during the proof period indicated on the Inscription Verification Letter that is mailed for all approved inscriptions.

Space in defined locations at the new Levi's ® Stadium will be limited, therefore all brick sales will be on a first come, first served basis.

Online orders are charged immediately and faxed or mailed in orders are processed within 5-7 business days of receiving your order.

-An instant payment receipt will be generated for online orders followed by an email order confirmation within 2-5 business days of the order being placed.
-Direct Mail orders and faxed orders will be processed within 5-7 business days and an email order confirmation is generated if an email address is provided.
-An Inscription Verification letter along with a "Keepsake Certificate" will be mailed out for ALL orders within 2-4 weeks of the order being processed and approved by the Santa Clara Stadium Authority.
-Watch closely for emails in the event it goes to a spam or junk mail folder.

-If you ordered online or over the phone and provided a valid email account and have not received an email order confirmation within 2-5 business days, please call to inquire about the status of your order.
-For those that mail in their orders with payment; please allow 5-7 business days for an email confirmation or for the amount to post to your credit card or banking account if no email was provided.
-An Inscription Verification Letter along with a "Keepsake Certificate" will be mailed out for ALL orders within 2-4 weeks of the order being processed and approved by the Santa Clara Stadium Authority.
-You can inquire about the status of your order by calling 1-855-LS-FANWALK (855-573-2692) or send an email to LSFanwalk@fundraisersltd.com.

No.

- Yes; gift certificates can also secure your spot at the Levi's ® Stadium giving you time to create the perfect inscription.

No.

Yes; the purchase is subject to an 8.75% sales tax.

Yes. Please make check payable to "Levi's ® Stadium Fanwalk".

Mail to: Levi's ® Stadium Fanwalk • P.O. Box 9725 • Boise, ID 83707.

The proceeds from the brick program go to the Santa Clara Stadium Authority and contribute in part to the construction of the new stadium.

Quantities are limited and will sell out on a first come, first served basis.

No; bricks will be placed in the order in which they are received and approved.

After installation of the bricks, a locator map will be sent to assist you in finding your brick at the new Levi's ® Stadium.

All remaining Fanwalk bricks purchased by the deadline date of December 31, 2015 are tentatively slated for installation the week of February 29^th. The Fanwalk is located in the exterior plaza main entrance area of Intel Gate A. Always check your emails for announcements!

Replicas are made of the same material as those to be installed at the Levi's ® Stadium. A commemorative plaque is affixed to the top. Colors may vary slightly.

Yes, with the exception of A.P.O. and P.O. Boxes.

Replicas are expected to be engraved and shipped within 8-12 weeks from the date the order is processed and approved by the Santa Clara Stadium Authority.

Yes; please call 855-LS-FANWALK (855-573-2692) to speak with a customer service representative and to get a shipping quote.

If you placed your order more than 12 weeks ago and have not received a shipment tracking notification, please call 855-LS-FANWALK (855-573-2692) or send an email to LSFanwalk@fundraisersltd.com.

Yes; please call 855-LS-FANWALK (855-573-2692) to place your order over the phone with a customer service representative. Additional replicas cannot be purchased online.

Yes; please call 855-LS-FANWALK (855-573-2692) to place your order over the phone with a customer service representative. Additional display cases cannot be purchased online.